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How to Get Customers
We've created a simple, predictable process that anyone can follow and duplicate. Use the same proven steps again and again to take someone from curious to customer.
Every new customer will move through the following 3 steps in some way...
1. Attract
Create curiosity and interest by sharing your story with your friends/family, posting on social media, and living the Retra lifestyle.
The goal is to draw people in without giving away every detail.
2. Connect
Engage with people who are interested. Ask questions, listen, and learn about their needs.
Use the tools provided - videos, product info, and testimonials - to guide the conversation naturally.
3. Enroll
When someone is ready, show them how simple it is to get started.
Walk them through placing their first order and celebrate their decision.
Ways to Attract
There are many simple ways to spark curiosity and start conversations. Remember, the goal is not to give every detail; itâs to create interest and open the door to share more.
Family & Friends
Start with people who already know you. Use the âfavor systemâ and ask them to support your new business... or try this simple script:
âI know youâve been looking for something to help with [insert struggle]. Iâve found something thatâs really working, and the testimonials are incredible. Do you have 5 minutes to watch a quick video about it?â
Social Media
Post daily to create attraction and curiosity. Use the AI Post Generator for ideas.
Share lifestyle and attraction posts daily.
Post 1 testimonial per week (find them on the website or in the Retra Stories Facebook group).
AI Post GeneratorIn Person
When youâre out and about, look for natural opportunities to connect. Use this simple question:
âIs there anything youâd like to change about how you feel every day?â
*WAIT FOR ANSWER*
âWould you be open to trying something new if it could help with that?â
Birthday Messages
Send a personal birthday greeting and add a thoughtful offer.
Example:
âWishing you a very special day! Since itâs your birthday, Iâd love to send you the gift of good health and happiness. Mark McKnight is the mastermind behind our new formula, and the results have been amazing. If youâd like more info or a free birthday sample, just let me know. After all, itâs your birthday... and everyone loves presents! đâ
How to Connect People with the Information
Once youâve attracted interest, the next step is to connect your prospect with the right information. Your job is not to be the expert; itâs to use the tools provided. Let the videos, events, and testimonials do the work for you.
Here are the best ways to connect:
Share Content via the Retra App
Each product has its own landing page with product videos, science, and testimonials.
Use the app to send a link directly.
Download AppInvite Them to Discover Retra
Monday at 8pm CT
RetraZoom.com
Let the company do the presentation for you!
It includes basic product information, live testimonials, and message from the founders
RetraZoom.comUse the Retra Stories Facebook Group
Leverage the ATM System:
Add your prospect to the group.
Tag them in relevant videos, science, or testimonials.
Message them to follow up and hear their thoughts.
Retra StoriesHost a Retra Social
Invite a few friends to your home for a relaxed get-together. Offer samples, watch a short video, and share testimonials. Small gatherings often create the best conversations.
Use the link below to guide you through your Retra Social.Â
Retra SocialHow to Enroll a Customer
Once your prospect has watched the videos and heard the testimonials, itâs time to help them get started. Enrollment is simple, but the way you guide them makes all the difference.
Enrollment TutorialStep 1: Confirm Their Interest
Before moving forward, ask a simple closing question:
âBased on what youâve seen, are you ready to give [INSERT PRODUCT]Â a try?â
âWould you like me to show you how to place your first order?â
Step 2: Guide Them to the Right Option
Ask them if they would like to order retail (one-time) or save up to 20% as a VIP Customer on SmartShip.
Let them know about any product specials.
Step 3: Walk Them Through the Order
Send them your personal referral link (from the app or back office) or enroll them yourself.
Walk them through selecting their products.
Step 4: Celebrate Their Decision
Thank them for their trust.
Share your excitement for them to experience the products.
Guide them through the onboarding resources.
Customer OnboardingBonus: How to Get Customers to Refer Customers
The best customers are the ones who share their experience and bring in others. By helping your customers get referrals, you increase retention, strengthen their results, and grow your business at the same time.
Customers are most excited at 3 key times:
1. When they place their first order
2. When their products arrive
3. When they experience results
Each of these moments is an opportunity to share a post, send their link, or invite a friend. Help them win quickly, and youâll have a customer for life.
Explain the Referral Program
Show them how they can get their products 50% off or even free by referring others.
Make sure they understand itâs simple; just share their personal referral link.
Help Them Find Their Referral Link
Walk them through where to locate their link in the app or back office.
Encourage them to save it in their phone so itâs easy to share.
Teach Them to Use the App to Share
Show how the app makes it simple to send videos, product info, and testimonials.
Remind them that they donât have to explain everything. Let the tools do the talking.
Encourage Them to Post or Ask a Favor
Suggest that they share a curiosity post on social media.
Or, encourage them to use the favor system:
âI just started using something new that Iâm really excited about. Would you do me a favor and check it out?â
